ITIL/COBIT Framework

ITIL Framework (Information Technology Infrastructure Library)

What is ITIL?

  • ITIL is a framework for IT Service Management (ITSM).
  • Helps align IT services with business needs.
  • Focuses on delivering value and continual service improvement.

Key Components of ITIL (5 Phases of Service Lifecycle):

  • Service Strategy:
    • Plan what IT services to offer.
    • Key terms: Value creation, Service Portfolio, Financial Management.
  • Service Design:
    • Design IT services to meet business requirements.
    • Key concepts: Service Level Agreements (SLAs), Capacity Management, Availability Management.
  • Service Transition:
    • Implement new services or changes.
    • Focus on: Change Management, Release & Deployment Management.
    • Service Operation:
      • Day-to-day management of IT services.
      • Includes: Incident Management, Problem Management, Event Management.
    • Continual Service Improvement (CSI):
      • Focus on improving IT services regularly.
      • Key term: Plan-Do-Check-Act (PDCA) cycle.

    ITIL Processes to Remember:

    • Incident Management: Fix issues quickly (restore service ASAP).
    • Change Management: Manage changes with minimal risk.
    • Problem Management: Identify root causes to prevent future issues.

    COBIT Framework (Control Objectives for Information and Related Technologies)

    What is COBIT?

    • A framework for IT Governance and Management.
    • Helps ensure business goals are achieved using IT.

    Key Principles of COBIT:

    1. Meeting Stakeholder Needs:
      • Align IT with business objectives.
    • Covering the Enterprise End-to-End:
      • Govern all IT processes across the organization.
    • Applying a Single Integrated Framework:
      • Integrate with other standards (e.g., ISO, ITIL).
    • Enabling a Holistic Approach:
      • Focus on 7 enablers: People, Policies, Processes, Information, Culture, Services, Infrastructure.
      • Separating Governance and Management:
        • Governance: Focus on decision-making (set direction).
        • Management: Focus on execution (achieve goals).

      COBIT 5 Domains (Processes):

      1. Governance of Enterprise IT (GEIT):
        • Evaluate, Direct, and Monitor (EDM).
      1. Management Domains:
        • Align, Plan, Organize (APO): Strategy and planning.
        • Build, Acquire, Implement (BAI): Implementing solutions.
        • Deliver, Service, Support (DSS): Service delivery.
        • Monitor, Evaluate, Assess (MEA): Monitoring performance.

      Key Differences Between ITIL and COBIT

      AspectITILCOBIT
      FocusIT Service ManagementIT Governance and Management
      ApproachOperational (How IT delivers services)Strategic (Align IT with business goals)
      Use CaseDay-to-day service deliveryEnsuring IT adds value to the organization

      Super Quick Revision Keywords

      1. ITIL: Service Lifecycle → Strategy, Design, Transition, Operation, CSI.
      2. COBIT: Governance & Management → EDM, APO, BAI, DSS, MEA.