1. Why do you want this promotion?
Answer:
- Show your readiness to take on more responsibility and your commitment to the bank’s goals.
Example:
“I’ve gained valuable experience in my current role and consistently achieved my targets. This promotion will allow me to contribute more effectively to the bank’s success by taking on higher responsibilities.”
2. What are the major functions of Bank?
Answer:
- Highlight key areas like:
- Retail banking
- Corporate banking
- Digital banking services
- International banking operations
- Financial inclusion programs (like PMJDY)
5. What is the importance of CASA (Current Account Savings Account) for the bank?
Answer:
- CASA accounts provide low-cost funds to the bank, improving its profitability.
Example:
“CASA helps the bank maintain a low cost of funds while increasing liquidity. It also builds long-term relationships with customers, which can lead to cross-selling opportunities.”
6. Explain the recent RBI guidelines related to banking.
Answer:
- Be updated on the latest RBI notifications, such as those on digital lending, loan restructuring, or tokenization.
Example:
“The RBI recently issued guidelines on card tokenization to enhance payment security. It mandates that sensitive card data be replaced with tokens, reducing the risk of fraud.”
7. How do you manage and motivate your team?
Answer:
- Highlight leadership skills.
Example:
“I set clear goals, ensure open communication, and recognize good performance. During a sales campaign, I motivated my team by providing regular updates on progress and celebrating small successes to keep morale high.”
8. What is your understanding of financial inclusion?
Answer:
- Financial inclusion means providing banking services to the unbanked population.
Example:
“Financial inclusion ensures that everyone has access to banking services like savings accounts, credit, and insurance. Programs like PMJDY and SHG financing are crucial for promoting inclusion.”
9. How do you deal with pressure at work?
Answer:
- Show your ability to prioritize and stay calm.
Example:
“I prioritize tasks, delegate when necessary, and focus on completing work efficiently. For instance, during peak times like year-end closing, I plan ahead and coordinate with my team to avoid delays.”
10. What are some of the digital initiatives of Bank of Baroda?
Answer:
- Mention BOB’s key digital services:
- Baroda Connect (internet banking)
- M-Connect Plus (mobile banking app)
- Baroda EasyPay (digital payments)
- Insta loans and online account opening services
11. How do you ensure compliance with KYC/AML guidelines?
Answer:
- Show your knowledge of regulatory compliance.
Example:
“I ensure all account openings are supported by valid KYC documents and monitor transactions for suspicious activities. Any unusual transactions are reported promptly to the compliance team.”
12. What are your key achievements in your current role?
Answer:
- Share specific accomplishments with measurable outcomes.
Example:
“I increased the branch’s CASA deposits by 20% last year by conducting customer campaigns and strengthening relationships with existing clients. I also helped reduce NPA levels by recovering overdue loans through effective follow-ups.”
13. How do you handle underperforming team members?
Answer:
- Highlight your coaching and mentoring skills.
Example:
“I identify their challenges, provide guidance, and set realistic goals. For example, I worked with a team member struggling with cross-selling by providing product training, and their performance improved significantly.”
14. How do you contribute to the bank’s profitability?
Answer:
- Show how you help the bank grow.
Example:
“I focus on increasing low-cost deposits, cross-selling products, and reducing operational expenses. For instance, I encouraged digital transactions, reducing cash-handling costs at the branch.”
15. What is the role of a branch manager in Bank of Baroda?
Answer:
- Highlight leadership, customer service, and operational management.
Example:
“A branch manager oversees all branch operations, ensures customer satisfaction, achieves business targets, ensures compliance with policies, and leads the team effectively.”