A digital service launched for Central and State Government pensioners. Allows pensioners to submit their life certificates via video call from the comfort of their homes.
Steps to Submit a Life Certificate:
| Step | Description |
|---|---|
| 1. Access the Service | – Log in to the Pension Saarthi portal. – Click on the “Video-Based Life Certificate” tab. |
| 2. Enter Details | – Provide your PPO number and account number registered with the pension-paying branch. – Enter the OTP received on your registered mobile number and Aadhaar. |
| 3. Fill Pensioner Details | – Answer the following questions: 1. Are you re-employed? (Yes/No) 2. Are you re-married? (Yes/No) 3. Is your income less than ₹9,000 + DA? (Yes/No) 4. Are you differently-abled? (Yes/No) |
| 4. Schedule a Call | – Choose to connect immediately or schedule the call for later. |
| 5. During the Call | – Keep your original photo ID card ready. – Show the ID to the bank official during the video call for verification. – Answer the displayed questionnaire and grant necessary permissions. |
| 6. Verify Using Aadhaar OTP | – Share the OTP received on your Aadhaar-linked mobile number with the bank official. |
| 7. Completion | – After successful verification, the life certificate is updated in the pension software. – If rejected, a notification is sent via SMS and email. |