Overview
- ADITI (Virtual Relationship Manager): A digital platform for personalized customer engagement and service assistance.
- ADI (Gen AI Chatbot): An AI-driven chatbot designed to address customer queries and enhance the digital banking experience.
ADITI (Virtual RM) – Your 24/7 Banking Assistant
ADITI is a smart virtual assistant designed to make banking easier and more enjoyable. It’s like having a personal banker available 24/7 to help you with:
- Getting answers to your questions
- Finding the right products and services
- Managing your accounts with ease
Key Features:
- Instant Responses: Get quick answers to your questions, saving you time.
- Comprehensive Support: Ask about products, services, or even detailed features.
- Multilingual Support: Choose your language – Hindi, English, or Hinglish (with more regional languages coming soon).
Features of ADI (Gen AI Chatbot)
ADI understands your questions and provides accurate answers, even if they are complex.
- Helps with Everything:
- Account Info: Check your balance, see your transaction history, and get statements.
- Services: Block or reissue your card, request a new chequebook.
- Product Info: Learn about loans, deposits, and digital banking.
- Always Learning: ADI gets smarter over time, understanding your needs and preferences.
- Available 24/7: Get help anytime, day or night.
Target Customers
- Retail and corporate customers seeking efficient and digital-first banking solutions.
- Tech-savvy users who prefer self-service and quick resolutions.
Opportunities
- Strengthens Bank of Baroda’s position in digital innovation.
- Improves customer satisfaction and retention.
- Facilitates cross-selling and upselling of products via personalized recommendations.